Maadmazelle 14-Day Returns Policy
At Maadmazelle, we strive to provide you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return it within 14 days of receiving the item, subject to the following terms and conditions:
- Initiation of the Return
1.1. To initiate a return, please send a short message on the WhatsApp displayed on the homepage or to maadmazelle@gmail.com.
1.2. Please include your order number and specify which items you wish to return.
- Eligibility for Returns
2.1. To be eligible for a return, the item must be in its original condition: unworn, unwashed, and with all original tags and packaging intact.
2.2. Items that are marked as “Sale” or “Non-Returnable” are not eligible for returns; only exchanges or store credit are allowed.
- Return Shipping
3.1. You are responsible for the cost of return shipping. If you opt for self-shipping, please use a reliable shipping method with tracking to ensure the safe return of the item.
- Inspection and Approval
4.1. Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email regarding the approval or rejection of your return.
4.2. If the return is approved, we will proceed with the refund.
- Refund Process
5.1. Refunds will be issued in the same form of payment used for the original purchase.
5.2. Please allow up to 14 business days for the refund to be processed and for the credit to appear on your statement. The time it takes for the credit to appear may vary depending on your financial institution.
- Exclusions
6.1. Maadmazelle does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available.
- Contact Information
If you have any questions or need assistance with your return, please contact our customer support team at maadmazelle@gmail.com
- Changes to the Returns Policy
Maadmazelle reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from Maadmazelle, you acknowledge that you have read and agreed to this 14-day returns policy.
Shipping
Shipping Information
INTERNATIONAL SHIPPING
If you place your order by 4 PM (BST) from Monday to Friday, we will dispatch it on the same day.
PLEASE NOTE: We are not responsible for any customs charges that may apply. If you are located outside the European Union, please be aware of the potential customs charges before making a purchase. If you refuse to pay these charges, neither the shipping cost nor the customs charges will be refunded when the parcel is returned to us.
Additionally, you will be responsible for the cost of returning the parcel. Please ensure you are informed about any potential new charges before placing your order.
We offer worldwide shipping with several reliable logistics providers. Here are the average costs for shipping:
Express Shipping :
UPS Express: €50 – €100 (1-3 business days)
FedEx Express:€50 – €100 (1-3 business days)
DPD Express: €45 – €85 (2-4 business days)
DHL Express: €50 – €110 (1-3 business days)
Standard Shipping:
UPS Standard: €30 – €65 (3-5 business days)
FedEx Standard:€35 -€70 (3-5 business days)
DPD Standard: €25 – €55 (4-6 business days)
DHL Standard: €25 – €55 (3-5 business days)
Please note that these are average costs and may vary based on the destination, package size, and additional services. For accurate shipping rates, please use our shipping calculator at checkout. If you have any questions or need further assistance, please contact our customer support team at maadmazelle@gmail.com or via WhatsApp on our homepage.
The shipping times listed are estimates from our couriers. We do not process online orders on weekends or public holidays.
You will receive an email when your order has been dispatched.